Eligibility

• Items must be returned within 60 days of the delivery date
• Items must be in the same condition that you received them.
• Items must include all of the accessories and documentation.

Non-Returnable Items

• Custom or personalized orders.
• Items marked as final sale or clearance.

Return Process

1. Contact Us: Reach out to our customer service team at RideObsidian@gmail.com to initiate the return process. Provide your order number and a brief explanation of the issue.
2. Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
3. Shipping: We will cover the cost of return shipping. We will provide you with a prepaid shipping label once your return is authorized.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchanges:

• If you need to exchange an item for a different one, please contact us. We will guide you through the process to ensure you receive the correct product.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at RideObsidian@gmail.com. We will arrange for a replacement or a full refund at no additional cost to you.

Eligibility

• Items must be returned within 30 days of delivery.
• Products must be unused, unworn, and in the same condition as received.
• Original packaging and tags must be intact.

Non-returnable Items

• Custom or personalized products
  
• Intimate apparel and swimwear
  
• Face masks and other personal protective equipment

Return Process

• Contact our customer service at RideObsidian@gmail.com to initiate a return.
• You will receive a Return Merchandise Authorization (RMA) number.
• Ship the item back to the address provided, including the RMA number.
  

Refunds

• Once the return is received and inspected, we will process your refund.
• The original purchase price will be refunded to the original payment method.
• Shipping costs are non-refundable unless the item was defective or incorrect.
  

Exchanges

• We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.
  

Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 7 days of delivery.
• We will arrange for a replacement or full refund, including shipping costs.
  

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
  

Processing Time

• Returns are typically processed within 5-7 business days of receipt.
• Refunds may take an additional 3-5 business days to appear on your statement.